Refund policy

Return and Exchange Policy

At ATP STORE, we want you to feel confident in your purchase. This policy explains our voluntary return and exchange terms and does not limit your rights under applicable consumer protection law.

14-day return window

You may request a return or size exchange within 14 calendar days of receiving your item. Contact general@atthepark.world with your order number, the item you wish to return, and whether you would like a refund or size exchange. For an exchange, include your preferred size.

Item condition

For change-of-mind returns and size exchanges, items must be unworn, unwashed, unused, with original tags attached, and in their original packaging. You may try clothing on indoors to check the fit, but items must be free of stains, odors, damage, and signs of use. Please include proof of purchase.

How to return an item

Please contact us before sending your return. We will provide approval and return instructions, including the return address. Please dispatch approved returns within 7 calendar days of receiving these instructions, unless we agree otherwise. Use a tracked shipping service and keep your proof of dispatch. Do not send items to an address shown elsewhere on our website unless we confirm it as the return address.

Return shipping and fees

For change-of-mind returns or size exchanges, you are responsible for return shipping costs. Original delivery charges are not refunded for change-of-mind returns, except where required by law. We do not charge a restocking fee. For orders delivered outside the UAE, contact us before shipping so we can provide instructions and explain any applicable customs arrangements.

Size exchanges

Size exchanges are subject to stock availability and inspection of the returned item. You are responsible for replacement delivery costs; we will confirm the cost before proceeding. If your requested size is unavailable, you may choose a refund for the eligible returned item instead. Exchanges for a different product are handled as a return and a new purchase.

Refunds

We will inspect your return and notify you of the outcome within 5 business days of receiving it. Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may take additional time to make the funds available. If your order was paid by cash on delivery, we will agree on an appropriate refund method with you. Refunds reflect the amount actually paid for the returned item, including any applicable discount. If more than 15 business days have passed since approval and you have not received your refund, contact general@atthepark.world.

Exceptions

Gift cards and personalized or custom-made items are not eligible for change-of-mind returns. Items clearly marked as final sale before purchase are not eligible for change-of-mind returns or size exchanges. Where sold, intimate apparel and products with hygiene seals are not eligible for change-of-mind returns if the seal has been removed. These exclusions do not affect your rights regarding faulty, damaged, incorrect, or misdescribed goods, or any other rights under applicable law.

Damaged, defective, or incorrect items

Please inspect your order on arrival and contact general@atthepark.world as soon as reasonably possible if an item is damaged, defective, or incorrect. Include your order number and, where possible, photos of the item and packaging. We will assess the issue and arrange an appropriate remedy in accordance with applicable law. ATP STORE will cover reasonable required return and replacement shipping costs for confirmed faulty, damaged-on-arrival, or incorrectly supplied items. The 14-day change-of-mind window and unused-condition requirements do not restrict your statutory rights for these issues.

Contact

For return and exchange requests, email general@atthepark.world or call +971 585 792378.